FAQs

  • Returns & Shipping
  • Website Related
  • What happens to
    returned items?
  • How long does it take
    to process a return?
  • Can you return two
    separate orders together?
  • Is there a limit on
    international shipping? 
  • How do I print
    a returns label?
Any garments returned are inspected for faults/wear and then put back into stock if re-sellable. If an item is returned that is faulty /cannot be re-sold, it will be sent to our Depop team who list this on our page at a discounted price with the relevant fault highlighted.
Your refund will be processed within 14 days of you sending it back to us, however we aim to process returns as quickly as possible, and this is often sooner depending on the workload in our warehouse.

Unfortunately you can only return a single order at a time using our returns portal.

The only limit on international shipping currently is for European orders, which are capped at £150 to prevent our customers from being charged duty/VAT.
UK orders: Use the link on the main website under the ‘returns’ section to generate a free Royal Mail returns label, then take this down to your local post office.

International orders: Post your order back to us by using the relevant country returns hub.
  • Do you have to spend a certain
    amount to receive a fabric bag?
  • Do I need to return the fabric bag
    when I send back my order?
  • Can I return my order
    directly to the warehouse?
  • What type of
    packaging do you use? 
No, Saree bags are a free gift and help protect your item during transit.
We do politely ask you to return your saree bag if you are returning all your items.
Can I return my order
directly to the warehouse?
We use paper mailing bags to ship your orders, and any plastic used to protect your individual items is biodegradable. 
  • How do I dispose of the clear
    biodegradable polybag? 
  • Will my shipping fee be
    refunded if I return the items?
  • Are returns free from
    outside of the UK?
  • I need to return my order,
    but my card details have changed.
These can be recycled with other soft plastics at local supermarkets. Please check with your local council as you may be able to put these in with your plastic/mixed recycling. 
Yes, if you paid for delivery, you will receive £3.50 shipping back in the UK regardless of what service you selected.
For International Orders this is non-refundable.
No, unfortunately we are unable to cover the cost of returns outside of the UK, however we do have a number of domestic returns addresses in some countries.
We are only able to refund on to the original payment method, but most banks have a forwarding system in place for refunds if cards have expired or been cancelled. You can contact your bank to confirm. 
  • Is there a limit on the number
    of pieces one person can buy ?
  • How do you search by
    size on the website?
  • What payment methods can
    be used on the website?
  • Is there a second-hand
    marketplace for Yaks?
Our website doesn’t have that feature, but we do monitor customer order size and if we see anything suspicious we will contact the customer or cancel the order. This is done to stop re-sellers / bulk buying.

We are working on a filter section for our website, but for now you can search in the bar for your size.

Debit Credit Card / Paypal / Clearpay / Shopify pay / Apple pay / Google pay
Yes! We have a fabulous 'Buy Sell Trade' page & group.
  • Is there a second-hand
    marketplace for Yaks?
  • How do I change the
    currency on the website?
  • How do you find your
    Facebook groups?
  • Do you have a
    Ship to Store service?
  • What's the address of
    your distribution centre?
Yes! We have a fabulous 'Buy Sell Trade' page & group.
In the navigation there is a button to change the currency, however this is not yet available in the mobile app, but we are looking to update this in the future. 

Yes! Our Ship to Store is live - never miss a package again! Now, you can order your Lucy & Yak items directly to one of our stores in Brighton, Bristol, Cambridge, Nottingham and Norwich (and Manchester from July 22nd) for collection. Not only is this a free and faster option for you to get your order, it's also the greener choice; it reduces the journeys made to individual homes and gets rid of missed delivery times (meaning multiple delivery attempts to one address). To access Ship to Store, simply choose one of our locations to deliver to at checkout.   

Lucy & Yak Ltd., Unit 3 Newton Road, Hoyland, Barnsley, South Yorkshire, S74 0FP 

  • Sustainability
  • Where are your
    Yaks made?
  • What are your Yaks
    made from?
  • Where can I read about your
    sustainability initiatives?
We’ve been making our dungarees in India since we launched in 2017 where the majority of our products are still made. We also have a supplier in Turkey where our t-shirts and underwear are made. You can find out more about our suppliers here 
All our fabrics are organic, recycled or deadstock. We’re also GOTS certified which is how we can guarantee our cotton is organic throughout our supply chain. Our teams are always researching more sustainable fabric options, you’ll find our full fabrics page here

We keep you up to date on all the work we're doing through our blog and Impact Report. You can find out about our suppliers here and collaborations and partnerships here. If you have any specific questions we’re always available at hello@lucyandyak.com

  • Do you pay your
    workers a living wage?
  • How can you guarantee the working
    conditions in your factories?
  • Why do you have
    so many drops?
A living wage is a term that is often thrown around in the fashion industry however it’s hard to determine what a living wage is as it changes from country to country and state to state, as is the case in India. It is extremely important to Lucy & Yak that we know the people who make our clothing are treated with respect and are paid fairly for their work. We’re proud to say we're members of Sedex (as are all our suppliers) who we use to ensure our sustainability practices, working conditions and pay are fair through an annual SMETA audit (Sedex Members Ethical Trade Audit), conducted by an independent third party auditing company. You can find out more about our partners here
We have a Lucy & Yak office in India that manages our supply chain which our UK team visit twice a year. Working conditions are assessed during an annual audit (and the frequent visits by the team in India). We also have a Responsible Sourcing Policy which all of our suppliers are required to sign up and adhere to. You can find out more about our partners here
Why do you have
so many drops?
  • Product Related
  • Product Fit
  • How often do you restock
    your core lines?
  • For Limited Edition pieces will these all be one-off, or will there be a chance some are restocked?
  • Why has the price of
    core items increased?
  • Will there be regular
    back in stock updates?

We aim to have core lines in stock at all times. Restocks arrive throughout the season either per month or per quarter depending on volume.

Generally, our Limited Editions are exciting one-off runs. However, if we receive a very high demand for a piece that lots of people missed out on, we may decide to restock.

From transport to packaging, the cost of all these things constantly increases, which means the end price that customers pay for a product will always have to increase over time. We are no different from anyone else with this.

For us it’s even a little harder because we use organic and recycled fabrics. When we started out five years ago, there were only a handful of brands using these materials. But as the drive towards greater sustainability and protecting our planet has gained momentum over the past few years, more brands are switching to organic and recycled fabrics…. which is awesome!
However, this means that the supply of these fabrics can’t keep up with the demand. When demand is higher than supply, the price goes up. As a result, we have seen organic cotton prices more than double in 5 years!
We always try to absorb as much of these costs as we can, but unfortunately eventually there are no options left other than to increase the price that we sell the garment for.

Yes. The best way to keep track of what’s being restocked is to subscribe to our mailing list, where we aim to share regular restock updates, or to click the ‘notify me’ button on the product page.
  • Where do the in-house print
    inspirations come from?
  • Where does your fabric
    and cotton come from?
  • Which items
    contain elastane?
  • How should I wash/
    care for my yaks?
  • Why do the garments
    attract lint?
Our fabulous print designers Natasha and Elspeth can draw inspiration from anywhere & everywhere! From the day to day to the obscure. Vintage fashion, pretty patterns in antique tiles, art exhibitions or photos of flowers in the park to name just a few.
Our Cotton is 100% organic and grown in India, where our fabric is also woven. Some of our jersey is sourced, grown and made in Turkey.
Our Original dungarees in cord and twill, the Aiden and the Miranda Knits and our Rey T-shirt all contain elastane.
We believe we should all get into the practice of looking after our clothes the best we can. You can find all the info you need on our Yak Care Guide or follow the advice on the care label on your purchase.
This way, you can make sure you’re rocking our Yaks for many years to come, while respecting the person who made it!
100% Organic Cotton Fibres will attract more lint than organic cotton fabrics mixed with manmade fibres. The fabric itself does not attract lint, but the static charges that develop on the fabric, usually through friction, will.  Some fabrics will actually “attract” lint themselves, or retain lint, because of their surface structure.

We avoid anti-static finishes on our garments to reduce the use of chemicals. We suggest washing your garments inside out, with similar colours only to help combat this. A lint roller or damp cloth can also help remove lint from your garments.
  • How best can I find
    what size to buy?
  • Why are certain sizes harder
    to purchase than others?
  • Do you offer
    a Petit range?
  • Will your range offer
    Tall in the future?
  • How should I tie
    the straps?
  • What length are the
    inside legs to fit?
To find the best fit in your garment we suggest you refer to our size chart where you can match your body measurements, in order to help you buy the right size garment. If you are in between sizes please feel free to contact us and we can advise which size would be best for you
You can also try our new sizing tool which you will find on the product page. This is a short quiz to support you in finding the correct size, it will also save your result for any further purchases across products.

As we expand our size ranges, we constantly review the amount of each size we buy to ensure we provide enough stock of each. Our stock is ordered up to 6 months in advance, so it can take us some time to achieve good stocks of all sizes.

Yes! We offer a Petite range across selected Dungaree and Jumpsuit styles, with more to come in future!
We are continuously working on the fit of our products and on growing our size offering. We are currently working on creating new tall sizing across selected products, launching autumn/winter 2023.
A Regular length is to fit a 30” inside leg and a L is to fit a 32” inside leg.
  • Yak Points
  • Discount Codes & Gift Vouchers
  • How do the
    Yak points work?
  • How long until my
    Yak points expire?
  • How long will it take to
    receive my points after ordering? 
When you create a Yak reward account on the website, you will receive points for purchasing / birthdays / joining our social media channels. These points can then be converted into discount codes for future purchases.
18 months.
40 days.
  • Are any other discounts
    available on the website?
  • Do you do
    Student Discount?
  • How do I use my
    NHS Discount? 
  • Can multiple voucher
    codes be used at once? 
  • Can I use more than one gift
    card at one time ? 
  • I haven't spent the full gift card.
    Can I use it another time? 
  • My rewards voucher has disappeared.
    How do I find a copy of it? 
We have a ‘Last Chance to Buy’ sale section which is regularly updated. From time to time we will offer discounts codes on certain products.
Yes! You can sign up for a 10% code via Unidays

We currently offer 20% off for NHS workers with an NHS email address. 
You can sign up using the link: https://lucyandyak.com/pages/nhs-discount – this must be using an NHS email address at the checkout page.


Sorry but we are unable to stack discount codes.


Yes, you can use multiple gift cards on a single order

Yes, the same gift card can be used on your next purchase.
You can see past vouchers by logging into your rewards page and scrolling down to account activity. If you hover over the status, the voucher code should show up.

FAQs

  • Returns & Shipping
  • Website Related
  • What happens to
    returned items?
  • How long does it take
    to process a return?
  • Can you return two
    separate orders together?
  • Is there a limit on
    international shipping? 
  • How do I print
    a returns label?
Any garments returned are inspected by QC and put back into stock if re-sellable. If an item is returned that is faulty /cannot be re-sold, the garment will be recycled, listed by our marketplace team, or saved for one of our imperfect sales events.
Your refund will be processed within 14 days of you sending it back to us, however we aim to process returns as quickly as possible, and this is often sooner depending on the workload in our warehouse.

Unfortunately you can only return a single order at a time using our returns portal.

The only limit on international shipping currently is for European orders, which are capped at £150 to prevent our customers from being charged duty/VAT.
UK orders: Use the link on the main website under the ‘returns’ section to generate a free Royal Mail returns label, then take this down to your local post office.

International orders: Post your order back to us by using the relevant country returns hub.
  • Do you still send orders in a fabric bag?
  • Can I return my order
    directly to the warehouse?
  • What type of
    packaging do you use? 
Our Sari bags have been phased out due to supply issues.
Can I return my order
directly to the warehouse?
We use paper mailing bags to ship your orders, and any plastic used to protect your individual items is made from recycled plastic (GRS certified). You can recycle these at your local flexible plastics bins; find your nearest one here.
  • How do I dispose of the clear
    recyclable polybag? 
  • Will my shipping fee be
    refunded if I return the items?
  • Are returns free from
    outside of the UK?
  • I need to return my order,
    but my card details have changed.
These can be recycled with other soft plastics at local supermarkets. Please check with your local council as you may be able to put these in with your plastic/mixed recycling. 
Yes, if you paid for delivery and return your full order, you will receive £3.50 shipping back in the UK regardless of what service you selected.
For International Orders this is non-refundable.
No, unfortunately we are unable to cover the cost of returns outside of the UK, however we do have a number of domestic returns addresses in some countries.
We are only able to refund on to the original payment method, but most banks have a forwarding system in place for refunds if cards have expired or been cancelled. You can contact your bank to confirm. 
  • Is there a limit on the number
    of pieces one person can buy ?
  • How do you search by
    size on the website?
  • What payment methods can
    be used on the website?
  • Is there a second-hand
    marketplace for Yaks?
Our website doesn’t have that feature, but we do monitor customer order size and if we see anything suspicious we will contact the customer or cancel the order. This is done to stop re-sellers / bulk buying.

We are working on a filter section for our website, but for now you can search in the bar for your size.

Debit Credit Card / Paypal / Clearpay / Shopify pay / Apple pay / Google pay
Yes! We have a fabulous 'Buy Sell Trade' page & group.
  • Is there a second-hand
    marketplace for Yaks?
  • How do I change the
    currency on the website?
  • How do you find your
    Facebook groups?
  • Do you have a
    Ship to Store service?
  • What's the address of
    your distribution centre?
Yes! We have a fabulous 'Buy Sell Trade' page & group.
In the navigation there is a button to change the currency, however this is not yet available in the mobile app, but we are looking to update this in the future. 

Yes! Our Ship to Store is live - never miss a package again! Now, you can order your Lucy & Yak items directly to one of our stores in Brighton, Bristol, Cambridge, Nottingham and Norwich (and Manchester from July 22nd) for collection. Not only is this a free and faster option for you to get your order, it's also the greener choice; it reduces the journeys made to individual homes and gets rid of missed delivery times (meaning multiple delivery attempts to one address). To access Ship to Store, simply choose one of our locations to deliver to at checkout.   

Lucy & Yak Ltd., Unit 3 Newton Road, Hoyland, Barnsley, South Yorkshire, S74 0FP 

  • Sustainability
  • Where are your
    Yaks made?
  • What are your Yaks
    made from?
  • Where can I read about your
    sustainability initiatives?
We’ve been making our dungarees in India since we launched in 2017 where the majority of our products are still made. We also have a supplier in Turkey where our t-shirts and underwear are made. You can find out more about our suppliers here 
All our fabrics are organic, recycled or deadstock. We’re also GOTS certified which is how we can guarantee our cotton is organic throughout our supply chain. Our teams are always researching more sustainable fabric options, you’ll find our full fabrics page here

We keep you up to date on all the work we're doing through our blog and our Impact Report. You can find out about our suppliers here and collaborations and partnerships here. If you have any specific questions we’re always available at hello@lucyandyak.com

  • Do you pay your
    workers a living wage?
  • How can you guarantee the working
    conditions in your factories?
  • Why do you have
    so many drops?
A living wage is a term that is often thrown around in the fashion industry however it’s hard to determine what a living wage is as it changes from country to country and state to state, as is the case in India. It is extremely important to Lucy & Yak that we know the people who make our clothing are treated with respect and are paid fairly for their work. We’re proud to say we're members of Sedex (as are all our suppliers) who we use to ensure our sustainability practices, working conditions and pay are fair through an annual SMETA audit (Sedex Members Ethical Trade Audit), conducted by an independent third party auditing company. You can find out more about our partners here
We have a Lucy & Yak office in India that manages our supply chain which our UK team visit twice a year. Working conditions are assessed during an annual audit (and the frequent visits by the team in India). We also have a Responsible Sourcing Policy which all of our suppliers are required to sign up and adhere to. You can find out more about our partners here
We have 2 seasons annually: spring/summer and autumn/winter. We pace these drops throughout the season which means you’ll see a little bit of newness each week - this becomes less towards the end of the season. We know a lot of companies drop their entire collection at the beginning of the season but although we’re growing, we’re still a small company so we pace the flow of products into our warehouse to ease workload for our team. Sign up to our mailing list or keep an eye on our socials for the latest.
  • Product Related
  • Product Fit
  • How often do you restock
    your core lines?
  • For Limited Edition pieces will these all be one-off,
    or will there be a chance some are restocked?
  • Why has the price of
    core items increased?
  • Will there be regular
    back in stock updates?

We aim to have core lines in stock at all times. Restocks arrive throughout the season either per month or per quarter depending on volume.

Generally, our Limited Editions are exciting one-off runs. However, if we receive a very high demand for a piece that lots of people missed out on, we may decide to restock.

From transport to packaging, the cost of all these things constantly increases, which means the end price that customers pay for a product will always have to increase over time. We are no different from anyone else with this.

For us it’s even a little harder because we use organic and recycled fabrics. When we started out five years ago, there were only a handful of brands using these materials. But as the drive towards greater sustainability and protecting our planet has gained momentum over the past few years, more brands are switching to organic and recycled fabrics…. which is awesome!
However, this means that the supply of these fabrics can’t keep up with the demand. When demand is higher than supply, the price goes up. As a result, we have seen organic cotton prices more than double in 5 years!
We always try to absorb as much of these costs as we can, but unfortunately eventually there are no options left other than to increase the price that we sell the garment for.

Yes. The best way to keep track of what’s being restocked is to subscribe to our mailing list, where we aim to share regular restock updates, or to click the ‘notify me’ button on the product page.
  • Where do the in-house print
    inspirations come from?
  • Where does your fabric
    and cotton come from?
  • Which items
    contain elastane?
  • How should I wash/
    care for my yaks?
  • Why do the garments
    attract lint?
Our fabulous print designers Natasha and Elspeth can draw inspiration from anywhere & everywhere! From the day to day to the obscure. Vintage fashion, pretty patterns in antique tiles, art exhibitions or photos of flowers in the park to name just a few.
Our Cotton is 100% organic and grown in India, where our fabric is also woven. Some of our jersey is sourced, grown and made in Turkey.
Our Original dungarees in cord and twill, the Aiden and the Miranda Knits and our Rey T-shirt all contain elastane.
We believe we should all get into the practice of looking after our clothes the best we can. You can find all the info you need on our Yak Care Guide or follow the advice on the care label on your purchase.
This way, you can make sure you’re rocking our Yaks for many years to come, while respecting the person who made it!
100% Organic Cotton Fibres will attract more lint than organic cotton fabrics mixed with manmade fibres. The fabric itself does not attract lint, but the static charges that develop on the fabric, usually through friction, will.  Some fabrics will actually “attract” lint themselves, or retain lint, because of their surface structure.

We avoid anti-static finishes on our garments to reduce the use of chemicals. We suggest washing your garments inside out, with similar colours only to help combat this. A lint roller or damp cloth can also help remove lint from your garments.
  • How best can I find
    what size to buy?
  • Why are certain sizes harder
    to purchase than others?
  • Do you offer
    a Petit range?
  • Will your range offer
    Tall in the future?
  • How should I tie
    the straps?
  • What length are the
    inside legs to fit?
To find the best fit in your garment we suggest you refer to our size chart where you can match your body measurements, in order to help you buy the right size garment. If you are in between sizes please feel free to contact us and we can advise which size would be best for you
You can also try our new sizing tool which you will find on the product page. This is a short quiz to support you in finding the correct size, it will also save your result for any further purchases across products.

As we expand our size ranges, we constantly review the amount of each size we buy to ensure we provide enough stock of each. Our stock is ordered up to 6 months in advance, so it can take us some time to achieve good stocks of all sizes.

Yes! We offer a Petite range across selected Dungaree and Jumpsuit styles, with more to come in future!
We are continuously working on the fit of our products and on growing our size offering. We are currently working on creating new tall sizing across selected products, launching autumn/winter 2023.
A Regular length is to fit a 30” inside leg and a L is to fit a 32” inside leg.
  • Yak Points
  • Discount Codes & Gift Vouchers
  • How do the
    Yak points work?
  • How long until my
    Yak points expire?
  • How long will it take to
    receive my points after ordering? 
When you create a Yak reward account on the website, you will receive points for purchasing / birthdays / joining our social media channels. These points can then be converted into discount codes for future purchases.
18 months.
40 days.
  • Are any other discounts
    available on the website?
  • Do you do
    Student Discount?
  • How do I use my
    NHS Discount? 
  • Can multiple voucher
    codes be used at once? 
  • Can I use more than one gift
    card at one time ? 
  • I haven't spent the full gift card.
    Can I use it another time? 
  • My rewards voucher has disappeared.
    How do I find a copy of it? 
We have a ‘Last Chance to Buy’ sale section which is regularly updated. From time to time we will offer discounts codes on certain products.
Yes! You can sign up for a 10% code via Unidays

We currently offer 20% off for NHS workers with an NHS email address. 
You can sign up using the link: https://lucyandyak.com/pages/nhs-discount – this must be using an NHS email address at the checkout page.


Sorry but we are unable to stack discount codes.


Yes, you can use multiple gift cards on a single order

Yes, the same gift card can be used on your next purchase.
You can see past vouchers by logging into your rewards page and scrolling down to account activity. If you hover over the status, the voucher code should show up.

FAQs

  • Returns & Shipping
  • Website Related
  • What happens to
    returned items?
  • How long does it take
    to process a return?
  • Can you return two
    separate orders together?
  • Is there a limit on
    international shipping? 
  • How do I print
    a returns label?
Any garments returned are inspected for faults/wear and then put back into stock if re-sellable. If an item is returned that is faulty /cannot be re-sold, it will be sent to our Depop team who list this on our page at a discounted price with the relevant fault highlighted.
Your refund will be processed within 14 days of you sending it back to us, however we aim to process returns as quickly as possible, and this is often sooner depending on the workload in our warehouse.

Unfortunately you can only return a single order at a time using our returns portal.

The only limit on international shipping currently is for European orders, which are capped at £150 to prevent our customers from being charged duty/VAT.
UK orders: Use the link on the main website under the ‘returns’ section to generate a free Royal Mail returns label, then take this down to your local post office.

International orders: Post your order back to us by using the relevant country returns hub.
  • Do you have to spend a certain
    amount to receive a fabric bag?
  • Do I need to return the fabric bag
    when I send back my order?
  • Can I return my order
    directly to the warehouse?
  • What type of
    packaging do you use? 
No, Saree bags are a free gift and help protect your item during transit.
We do politely ask you to return your saree bag if you are returning all your items.
Can I return my order
directly to the warehouse?
We use paper mailing bags to ship your orders, and any plastic used to protect your individual items is biodegradable. 
  • How do I dispose of the clear
    biodegradable polybag? 
  • Will my shipping fee be
    refunded if I return the items?
  • Are returns free from
    outside of the UK?
  • I need to return my order,
    but my card details have changed.
These can be recycled with other soft plastics at local supermarkets. Please check with your local council as you may be able to put these in with your plastic/mixed recycling. 
Yes, if you paid for delivery, you will receive £3.50 shipping back in the UK regardless of what service you selected.
For International Orders this is non-refundable.
No, unfortunately we are unable to cover the cost of returns outside of the UK, however we do have a number of domestic returns addresses in some countries.
We are only able to refund on to the original payment method, but most banks have a forwarding system in place for refunds if cards have expired or been cancelled. You can contact your bank to confirm. 
  • Is there a limit on the number
    of pieces one person can buy ?
  • How do you search by
    size on the website?
  • What payment methods can
    be used on the website?
  • Is there a second-hand
    marketplace for Yaks?
Our website doesn’t have that feature, but we do monitor customer order size and if we see anything suspicious we will contact the customer or cancel the order. This is done to stop re-sellers / bulk buying.

We are working on a filter section for our website, but for now you can search in the bar for your size.

Debit Credit Card / Paypal / Clearpay / Shopify pay / Apple pay / Google pay
Yes! We have a fabulous 'Buy Sell Trade' page & group.
  • Is there a second-hand
    marketplace for Yaks?
  • How do I change the
    currency on the website?
  • How do you find your
    Facebook groups?
  • Do you have a
    Ship to Store service?
  • What's the address of
    your distribution centre?
Yes! We have a fabulous 'Buy Sell Trade' page & group.
In the navigation there is a button to change the currency, however this is not yet available in the mobile app, but we are looking to update this in the future. 

Yes! Our Ship to Store is live - never miss a package again! Now, you can order your Lucy & Yak items directly to one of our stores in Brighton, Bristol, Cambridge, Nottingham and Norwich (and Manchester from July 22nd) for collection. Not only is this a free and faster option for you to get your order, it's also the greener choice; it reduces the journeys made to individual homes and gets rid of missed delivery times (meaning multiple delivery attempts to one address). To access Ship to Store, simply choose one of our locations to deliver to at checkout.   

Lucy & Yak Ltd., Unit 3 Newton Road, Hoyland, Barnsley, South Yorkshire, S74 0FP 

  • Sustainability
  • Where are your
    Yaks made?
  • What are your Yaks
    made from?
  • Where can I read about your
    sustainability initiatives?
We’ve been making our dungarees in India since we launched in 2017 where the majority of our products are still made. We also have a supplier in Turkey where our t-shirts and underwear are made. You can find out more about our suppliers here 
All our fabrics are organic, recycled or deadstock. We’re also GOTS certified which is how we can guarantee our cotton is organic throughout our supply chain. Our teams are always researching more sustainable fabric options, you’ll find our full fabrics page here

We keep you up to date on all the work we're doing through our blog and Impact Report. You can find out about our suppliers here and collaborations and partnerships here. If you have any specific questions we’re always available at hello@lucyandyak.com

  • Do you pay your
    workers a living wage?
  • How can you guarantee the working
    conditions in your factories?
  • Why do you have
    so many drops?
A living wage is a term that is often thrown around in the fashion industry however it’s hard to determine what a living wage is as it changes from country to country and state to state, as is the case in India. It is extremely important to Lucy & Yak that we know the people who make our clothing are treated with respect and are paid fairly for their work. We’re proud to say we're members of Sedex (as are all our suppliers) who we use to ensure our sustainability practices, working conditions and pay are fair through an annual SMETA audit (Sedex Members Ethical Trade Audit), conducted by an independent third party auditing company. You can find out more about our partners here
We have a Lucy & Yak office in India that manages our supply chain which our UK team visit twice a year. Working conditions are assessed during an annual audit (and the frequent visits by the team in India). We also have a Responsible Sourcing Policy which all of our suppliers are required to sign up and adhere to. You can find out more about our partners here
Why do you have
so many drops?
  • Product Related
  • Product Fit
  • How often do you restock
    your core lines?
  • For Limited Edition pieces will these all be one-off,
    or will there be a chance some are restocked?
  • Why has the price of
    core items increased?
  • Will there be regular
    back in stock updates?

We aim to have core lines in stock at all times. Restocks arrive throughout the season either per month or per quarter depending on volume.

Generally, our Limited Editions are exciting one-off runs. However, if we receive a very high demand for a piece that lots of people missed out on, we may decide to restock.

From transport to packaging, the cost of all these things constantly increases, which means the end price that customers pay for a product will always have to increase over time. We are no different from anyone else with this.

For us it’s even a little harder because we use organic and recycled fabrics. When we started out five years ago, there were only a handful of brands using these materials. But as the drive towards greater sustainability and protecting our planet has gained momentum over the past few years, more brands are switching to organic and recycled fabrics…. which is awesome!
However, this means that the supply of these fabrics can’t keep up with the demand. When demand is higher than supply, the price goes up. As a result, we have seen organic cotton prices more than double in 5 years!
We always try to absorb as much of these costs as we can, but unfortunately eventually there are no options left other than to increase the price that we sell the garment for.

Yes. The best way to keep track of what’s being restocked is to subscribe to our mailing list, where we aim to share regular restock updates, or to click the ‘notify me’ button on the product page.
  • Where do the in-house print
    inspirations come from?
  • Where does your fabric
    and cotton come from?
  • Which items
    contain elastane?
  • How should I wash/
    care for my yaks?
  • Why do the garments
    attract lint?
Our fabulous print designers Natasha and Elspeth can draw inspiration from anywhere & everywhere! From the day to day to the obscure. Vintage fashion, pretty patterns in antique tiles, art exhibitions or photos of flowers in the park to name just a few.
Our Cotton is 100% organic and grown in India, where our fabric is also woven. Some of our jersey is sourced, grown and made in Turkey.
Our Original dungarees in cord and twill, the Aiden and the Miranda Knits and our Rey T-shirt all contain elastane.
We believe we should all get into the practice of looking after our clothes the best we can. You can find all the info you need on our Yak Care Guide or follow the advice on the care label on your purchase.
This way, you can make sure you’re rocking our Yaks for many years to come, while respecting the person who made it!
100% Organic Cotton Fibres will attract more lint than organic cotton fabrics mixed with manmade fibres. The fabric itself does not attract lint, but the static charges that develop on the fabric, usually through friction, will.  Some fabrics will actually “attract” lint themselves, or retain lint, because of their surface structure.

We avoid anti-static finishes on our garments to reduce the use of chemicals. We suggest washing your garments inside out, with similar colours only to help combat this. A lint roller or damp cloth can also help remove lint from your garments.
  • How best can I find
    what size to buy?
  • Why are certain sizes harder
    to purchase than others?
  • Do you offer
    a Petit range?
  • Will your range offer
    Tall in the future?
  • How should I tie
    the straps?
  • What length are the
    inside legs to fit?
To find the best fit in your garment we suggest you refer to our size chart where you can match your body measurements, in order to help you buy the right size garment. If you are in between sizes please feel free to contact us and we can advise which size would be best for you
You can also try our new sizing tool which you will find on the product page. This is a short quiz to support you in finding the correct size, it will also save your result for any further purchases across products.

As we expand our size ranges, we constantly review the amount of each size we buy to ensure we provide enough stock of each. Our stock is ordered up to 6 months in advance, so it can take us some time to achieve good stocks of all sizes.

Yes! We offer a Petite range across selected Dungaree and Jumpsuit styles, with more to come in future!
We are continuously working on the fit of our products and on growing our size offering. We are currently working on creating new tall sizing across selected products, launching autumn/winter 2023.
A Regular length is to fit a 30” inside leg and a L is to fit a 32” inside leg.
  • Yak Points
  • Discount Codes & Gift Vouchers
  • How do the
    Yak points work?
  • How long until my
    Yak points expire?
  • How long will it take to
    receive my points after ordering? 
When you create a Yak reward account on the website, you will receive points for purchasing / birthdays / joining our social media channels. These points can then be converted into discount codes for future purchases.
18 months.
40 days.
  • Are any other discounts
    available on the website?
  • Do you do
    Student Discount?
  • How do I use my
    NHS Discount? 
  • Can multiple voucher
    codes be used at once? 
  • Can I use more than
    one gift card at one time?
  • I haven't spent the full gift card.
    Can I use it another time? 
  • My rewards voucher has disappeared.
    How do I find a copy of it? 
We have a ‘Last Chance to Buy’ sale section which is regularly updated. From time to time we will offer discounts codes on certain products.
Yes! You can sign up for a 10% code via Unidays

We currently offer 20% off for NHS workers with an NHS email address. 
You can sign up using the link: https://lucyandyak.com/pages/nhs-discount – this must be using an NHS email address at the checkout page.


Sorry but we are unable to stack discount codes.


Can I use more than
one gift card at one time?
Yes, the same gift card can be used on your next purchase.
You can see past vouchers by logging into your rewards page and scrolling down to account activity. If you hover over the status, the voucher code should show up.